First, if you have the need to consider refunds and returns, you likely ordered a product from us. Which mean we owe you a “THANK YOU”. Nothing makes us happier than a legion of happy LAIKA BONE customers, and we promise to do our very best to deliver an amazing product and a Customer experience, and rest assured, to make right any hiccups along the way. That said, here are some tings you might want to know…

  • You may cancel your order at any time prior shipping

  • If there is any issue with your LAIKA BONE, than email us at and if possible take and send us pictures of what concerns you.

  • If you have a problem with one of our products, don`t worry, we will ship you another for free.

Life is too short to have a sad client ... not you...your pet!

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